|'The Great Wave off Kanagawa' Katsushika Hokusai, 1833|
It’s 2014, over 30 years since the IBM PC hit the streets. The corporate IT community remains as afraid as ever to move on from the ITSM approach that has been its bedrock in most of that time. In many ways I understand why, but on the other hand such conservatism also bemuses me. To start with the latter; the underlying sector – IT – is one which thrives on change, indeed it refuses to stand still. Even in the midst of great achievement (for example the PC) it was looking beyond to the next thing, that which promised even greater delights (the internet, mobile computing, cloud). It is strange therefore that in corporate IT, we choose to be satisfied with a rather ancient (in IT years) method of facing off to the parent corporation in order to help them leverage these amazing technologies.